How to check my PIP application status

After submitting your Personal Independence Payment (PIP) application, waiting for a decision can feel uncertain.

You’ve shared your information, sent your evidence — and now you want to know what happens next.

Although there isn’t a public online system to track your claim, there are official ways to check your PIP application status directly with the Department for Work and Pensions (DWP).

1️⃣ Understanding PIP Processing Times

The PIP process takes time — and patience.

On average, it takes around 20 weeks from the start of your application to the final decision. This includes the time needed for:

• Receiving your initial claim form.
• Sending back your “How Your Disability Affects You” (PIP2) form.
• Completing your health assessment.
• Waiting for DWP to review all evidence and issue a decision letter.

However, these are average timelines, not guarantees. Some claims may take less, others more, depending on evidence, workload, and assessment availability.

2️⃣ How to Request a Status Update

If you’ve applied and haven’t heard back, the best and only official way to check your application status is by calling the PIP enquiry line.

📞 PIP Enquiry Line: 0800 121 4433
💬 Textphone: 0800 121 4493
📡 Relay UK: 18001 then 0800 121 4433
🕘 Hours: Monday to Friday, 9am–5pm

When you call, have the following information ready:

• Your full name and date of birth
• Your National Insurance number
• The date you applied or received your last correspondence
• Any reference numbers from DWP letters

The adviser can confirm whether your application has been received, processed, or if a decision has been made.

If your claim is still pending, they may give an estimated timeframe or note if additional evidence is required.

3️⃣ Why There’s No Online Tracker

Currently, there is no online portal where you can log in to see the progress of your PIP claim.

All updates are handled by post or phone. This is mainly due to how DWP systems manage security and medical data — they rely on secure internal channels rather than public tracking tools.

While this can feel old-fashioned, it ensures that your personal and medical information stays protected throughout the process.

4️⃣ What to Do While You Wait

While your claim is being processed, there are several things you can do to stay organised and reduce delays:

✅ Keep copies of everything you send — forms, medical evidence, letters.
✅ Check your post regularly — all official PIP updates come by mail.
✅ Update DWP if your condition or contact details change.
✅ Stay patient — if you’ve waited more than 20 weeks, call for an update.
✅ Seek support from Citizens Advice if you need help communicating with DWP.

If you miss a letter or notice an unusually long delay, calling the helpline is the fastest way to clarify the situation.

5️⃣ When You’ll Receive Your Decision

Once a decision is made, you’ll receive a decision letter by post.
It will explain:

• Whether you’ve been awarded PIP.
• Which components (Daily Living / Mobility) you qualify for.
• Whether your rate is standard or enhanced.
• The start date and payment schedule.

If you disagree with the decision, you can request a Mandatory Reconsideration — the first step in the appeal process.

❓ Frequently Asked Questions (FAQ)

1️⃣ How long does it take to get a PIP decision?
The average waiting time is around 20 weeks, though some cases take longer.

2️⃣ Can I check my PIP claim online?
No. There is no online tracker for PIP applications at this time.

3️⃣ How can I check my status?
Call the PIP enquiry line (0800 121 4433) — it’s the official and safest way.

4️⃣ Will I be notified when a decision is made?
Yes. You’ll receive a decision letter in the post confirming your outcome and payment details.

5️⃣ What if I’ve waited longer than 20 weeks?
Call the DWP helpline and ask for an update. If you believe your case is delayed, mention any urgent circumstances (like financial hardship).